Our Policies

Shipping and Delivery

JEVAL Provides free shipping for an order with a promotional offer. For the products not under promotional offer, shipping will be charged at a fixed rate.

Most of our orders are dispatched for shipping within 2 working days from the order date. In the next 4-5 working days, our shipping partner delivers it to your doorstep.

Currently, we are accepting domestic orders only.

JEVAL is committed for accurate, good condition and timely delivery considering this as JEVAL’s prime responsibility towards our customers.

In an unlikely event, if we are unable to ship your order within 4 working days of the order date, subject to the uncontrollable reasons, we shall be reaching to you informing that to cancel the unshipped part of the order.

In such cases, your payment against the unshipped order part shall be refunded as in the same manner you have made the payment.

In the unlikely event, if you believe that the product is not in good condition, or if the packaging is tampered with or damaged, do not accept delivery of the goods.

In such cases, mail us at customer.care@jeewanfragrances.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Note: all the items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Return and Refund

Rarely that you do not love your JEVAL products, here is our policy on returns:

1. Order cancellation requests will be accepted strictly within 24 hours of placing the order and the Orders that are shipped or delivered, cannot be canceled.

2. In the worst case that your merchandise arrives damaged, and you want to return this, you should email us a photo of the damaged product with the item name and order number within 24 hours of receiving your order. We will replace the damaged piece with the same variant for you.

3. Don’t cut off the tag and Keep the packaging and product in its original condition.

4. Please be sure that all items that are to be returned or exchanged must be unworn.

5. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.

6. Discounted products are not eligible for return or refund. To know the return process read the point below. “How does the return/exchange process work?” The JEVAL Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed-upon time. We aim to process all returns within 07 working days. If you have any questions about your return, feel free to reach out to the JEVAL Care team at customer.care@jeewanfragrances.com

7. The product delivered is incorrect. What should I do?

This is highly unlikely, but we always leave room for human error. In case you have received the wrong product, please initiate a request for exchange by notifying our customer care, either by call or email, along with pictures of the product to customer.care@jeewanfragrances.com and we will help you out. For such cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account.

Please note: the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product. To cancel your exchange request, you can mail us at customer.care@jeewanfragrances.com with your order no and mail id within 24 hours of placing an exchange request. All returns are subject to the discretion of JEVAL.

For any other questions or clarifications, please reach out to the JEVAL Care team at
Phone: 8287615266
Email: customer.care@jeewanfragrances.com

Terms of Services

All information displayed, transmitted or carried on jeewanfragrances.com is protected by copyright and other intellectual property laws.

This site is designed, updated, and maintained independently by Jeewan Fragrances. The content is owned by Jeewan Fragrances. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way that commercially exploits any of the content. 

Jeewan Fragrances disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Delhi, India.

Jeewan Fragrances reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the service.

We value the privacy of information pertaining to our associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.

We reserve the right to refuse service to anyone at any time.

Jeewan Fragrances will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

Jeewan Fragrances does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number, and bank account number.

Any misuse by the trade shall be strongly dealt with by the company.

Privacy Policy

We understand the importance of safeguarding your personal information and we are committed to protecting your privacy.

We will only use the information that we collect from you lawfully to process your order and to provide you with the best service in the market.

You may refuse any marketing email from us in the future. We never collect any sensitive information about you without your explicit consent. The personal information which we hold will be held securely as per our internal security policy and the law. We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser and that you may usually modify on your browser to prevent this from happening.

The information collected in this way can be used to identify you unless you modify your browser settings. For any of query about the privacy policy, you may contact us as per information provided on the Contact Us page.